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Globally Trusted Locally Embraced

As the largest home improvement franchise company in the world, with over 4,850 stores and sales totaling over $4 billion, Ace Hardware provides its international retail partners with the requisites to build a solid enterprise – the foundation and market exclusivity of a globally recognized brand, a business model that offers operational flexibility and market localization, a worldwide distribution network that delivers access to thousands of items and a team to provide support from its bank of world class practices. Ace Hardware stores operate in over 60 countries and the numbers continue to grow.
Ace Brand
In business since 1924, the Ace brand ranks among the top 100 most recognized brands in the world and is known as the place with the helpful hardware people. With the continued vision to be the best, most helpful hardware stores on the planet, Ace Hardware and its retail associates remain dedicated to the core values of service, convenience and quality for its customers. In 2014, Ace ranked “Highest in Customer Satisfaction with Home Improvement Retail Stores, Eight Years in a Row,” according to J.D. Power.

Flexible Model
While the brand equity of Ace is worldwide, the Ace model encourages its retailers to apply local and regional expertise to the business. Whether it’s a 100,000 square foot home improvement center or 4000 square foot hardware store, Ace recognizes that providing the 5 P’s (place, product, price, promotion and people) customized to the local marketplace, is the cornerstone of a successful business.

Global Distribution
With an emphasis on global sourcing and regional distribution, Ace Hardware’s distribution network features three international distribution centers in Shanghai, Panama City and Dubai; 15 retail support centers within the United States and 2 freight-forwarding operations on the East and West coast of the United States that accommodate freight consolidation and distribution capabilities worldwide.

Retail Support
The combined talents of Ace’s retail support team consisting of project management, training, operations, and marketing will provide a foundation for the retailer as the first stores build out. On a more local level, retailers also have regional business support teams that will continue educating on sales and ongoing retail best practices.

 Award Winning Brand

  • Ranked “Highest in Customer Satisfaction Among Home Improvement Stores Eight Years in a Row” by J.D. Power and Associates (2007- 2014)
  • Ranked highest in customer satisfaction by Business Week (2008-10)
  • Ranked #1 brand in convenience hardware (Millward Brown Study, 2010)
  • Ranked #1 hardlines distributor (Home Channel News, 2010)

 

JDPOWER